Shorewest, Realtors® Earns Prestigious RELO® Quality Certification
Brookfield, Wisconsin – Shorewest, Realtors® has been awarded the prestigious RELO® Quality Certification by the Chicago-based Leading Real Estate Companies of the World® network. The RELO® Quality Certification (RQC) is the first program in the relocation industry to quantify and qualify what true relocation service excellence means. Modeled after the Malcolm Baldrige national quality award, it was created by the network to provide measurable standards for the pursuit of relocation excellence.
Shorewest, Realtors® earned the certification only after meeting stringent standards and completing a rigorous and lengthy application process, overseen by a committee of leading industry professionals. Virtually every aspect of the company’s relocation department was reviewed thoroughly, using specific criteria to evaluate performance and production, staffing, training and continuing education, relocation services offered, advertising and marketing, customer satisfaction, technology resources, office facilities, and more.
Shorewest’s President Joseph A. Horning is thrilled to have received the certification. “Relocation is an integral part of our company,” says Horning. “We wanted to recognize our team for the outstanding service they provide. We are pleased to be just one of a few elite companies who have taken our business to the next level and earned this certification.”
“The entire Relocation Center team is so deserving of this prestigious award as they continually provide exceptional customer service and care with each referral handled,” says Deborah Benavides, CRP, Shorewest Realtors Relocation Director. “I am so excited to showcase their expertise through this designation and proud to represent them on a daily basis.”
According to Cecelia Chott, LeadingRE’s director of education who oversees the program. Shorewest, Realtors® joins an elite group of real estate firms. “Only the most highly respected relocation departments in the industry earn the RQC. Each RQC firm makes relocation an integral part of their company, creating the kind of department others wish to emulate and offering clients an unmatched level of standard,” Chott said
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